Terms of Use

1Who provides the service

StudioIA, available at studioia.app and app.studioia.app, is provided by LUIZ CARVALHO DESENVOLVIMENTO DE SOFTWARE LTDA, CNPJ 61.993.795/0001-70, based at Rua Luiz de Freitas, 81, Centro, Alegrete/RS, CEP 97541-350, Brazil. In these Terms, “we” means that company and “you” means whoever uses the service.

2Acceptance

By creating an account or using StudioIA, you agree to these Terms and to the Privacy Policy. If you do not agree, do not use the service. We record which version of these Terms and of the Privacy Policy you accepted, with the date, the time and the IP address.

3Who can use it

StudioIA is for people aged 18 and over. If you use the service on behalf of a company or firm, you confirm that you are authorized to accept these Terms on its behalf.

4Your account

Keep your sign-in details safe: you are responsible for what is done with your account. If you suspect misuse, tell us at carolina@studioia.app.

5The service

StudioIA turns screenshots of 3D models into photorealistic images using third-party artificial intelligence models, currently Google's Gemini models, guided by the areas, products and instructions you give it. We may change, improve or stop offering features, with advance notice when a change affects something you already use.

6Credits, plans and payments

6.1 Credits. Generating, editing and upscaling images uses credits, and the app shows how many before each action. New accounts get 5 free credits. When a generation delivers no image, because of a technical error or because the safety filters blocked it, its credits go back to your balance. A delivered image uses its credits even if the result is not what you expected.

Credits do not expire: the ones you do not use stay in your balance and add up with the ones that come later. They have no cash value, cannot be transferred to another account and are only refunded in the cases of sections 6.3, 6.4 and 6.6 or where the law requires it.

You get credits with a plan (6.2) or with credit packs, one-off purchases that add a fixed number of credits to your balance as soon as the payment is confirmed. Before each purchase, the app shows the price, what it includes and these conditions. Payment is by credit card only, on the page of Asaas, our payment processor: card details never pass through our servers.

6.2 Plans. A plan is a subscription charged to your credit card on a recurring basis, monthly or yearly, that adds the plan's credits to your balance once a month. On a monthly plan, each charge adds that month's credits. On an annual plan, you pay for the year at once, and the credits arrive month by month for 12 months, on the day of the month of the charge (or on the last day, in shorter months), not all at once. The plan renews automatically, on the same day of the month or of the year as the first charge, until you cancel it. We email you 3 days before each monthly charge and 30 days before each annual renewal, with the amount and how to cancel.

You can cancel at any time, under Plan and payments, with no fee. Canceling stops the next charges; the credits you already have stay yours, and on an annual plan the months of the year already paid keep arriving until it ends. If your card declines a renewal, the plan waits for the payment and adds no credits until it is made; we email you a link to pay with another card.

When you switch to a more expensive plan, the new plan is charged the same day and the previous one is canceled without a refund, and you keep the credits it already added. A switch to a cheaper plan applies from the next charge. To switch from an annual plan to another plan, cancel it first.

6.3 Right of withdrawal. You can withdraw from a purchase within 7 days of it (article 49 of Brazil's Consumer Protection Code): from an order of packs or from a plan's first charge, monthly or annual. Tap Withdraw from this purchase, under Plan and payments, or write to carolina@studioia.app. We confirm receipt of your request right away, by email, and refund the whole payment to your card; how long it takes to show on your statement depends on your card issuer. When you withdraw, the plan is canceled, the credits the purchase added that are still in your balance are removed, and its asset packs leave your library. You are not charged for credits you already used.

A refund is always of the whole payment: withdrawing from one item of an order refunds the whole order. A plan's renewals have no withdrawal period: to avoid being charged again, cancel before the renewal date, which we tell you about in advance (6.2).

6.4 Billing mistakes and disputes. If we charge you by mistake, for example twice for the same purchase or without adding the credits you bought, we refund the whole amount as soon as the mistake is found, at any time. Outside these cases and sections 6.3 and 6.6, payments are not refunded, except where the law requires it.

If you dispute a payment with your card issuer (a chargeback), we remove the credits and asset packs it brought, cancel the plan and block new purchases. If the dispute is decided in our favor, we give back what was removed and lift the block; the plan stays canceled. If it is decided in your favor, the block is lifted only after we talk to you. Before disputing, talk to us: we can almost always solve it faster.

6.5 Prices. Current prices are in the app's store, in Brazilian reais. Each purchase keeps the price shown when it was made, and a plan keeps the price it was taken out at. If we change a plan's price for existing subscribers, we will email you at least 30 days in advance, with the new price, the date and how to cancel. The new price only applies from the first renewal after that date, and you can cancel before it at no cost.

6.6 End of a plan or of the service. If we stop offering a plan or shut StudioIA down, we will email you at least 30 days in advance and make no new charges from that notice on. Subscribers to a plan that is no longer offered keep it until the end of the period already paid: on an annual plan, the credits keep arriving every month until the paid year ends. If StudioIA shuts down before an annual plan ends, we refund the part of the payment that matches the months whose credits have not arrived yet. Credits in your balance can be used until the shutdown date.

7Asset packs

Asset packs are sets of ready-made assets: for each item, a SketchUp model (.skp) to download and a reference photo that joins your library for use in renders. Buying a pack gives your account access to it: its items show in your library and the models can be downloaded for as long as the access lasts. The access does not expire, but it ends if the purchase is refunded or disputed (6.3 and 6.4) or when the account is deleted. The items then leave your library, and the renders already made with them stay yours.

The packs remain ours: buying one gives you a license to use it, not ownership of the files. You may use the models and photos in your projects and in the images you create with them, including for clients and for commercial purposes. You may not resell, redistribute or share the files themselves, or offer them as a product of their own.

We may improve a pack's items, and whoever has the pack gets the improvements. An item taken out of a pack stays with whoever already had it, and a pack that is no longer sold stays with whoever already bought it.

8Your content

The screenshots, photos and other files you upload remain yours, as do the images StudioIA generates for you, to the extent the law allows. You may use them as you wish, including commercially, while respecting the rights of others.

You give us a limited, free, non-exclusive license to store and process that content and send it to the AI models, only to provide the service and to keep the AI usage record described in the Privacy Policy, and, if you turn on rating sharing, for our team to analyze the quality of the renders you rate, never to train AI models. We do not use your content in our marketing without your permission.

You confirm that you hold the rights needed for what you upload, such as client projects and product photos, and that this use does not infringe anyone's rights.

9Prohibited uses

You may not use StudioIA to:

• create, upload or store illegal content;
• any content involving the sexual abuse or exploitation of children and teenagers, which is reported to the authorities and closes the account at once;
• sexual, violent or hateful content, or content that harasses anyone;
• infringe the rights of others, such as copyright, trademarks, image and privacy;
• get around the AI models' safety filters;
• overload, break into or reverse engineer the service, or access it by automated means without our permission.

These uses are also forbidden by Google's Generative AI Prohibited Use Policy, which applies to everything sent to the Gemini models. Requests pass through the AI model's safety filters, which may block a generation. To investigate suspected abuse, we may review the AI usage record.

10AI-generated results

The images are generated by artificial intelligence and are meant to illustrate and present a project. They may differ from the 3D model and the real products in measurements, colors, materials and details, and they are not technical or construction documents. Check a result before using it, and do not make technical, purchasing or construction decisions based on it alone.

11Availability

We provide StudioIA as is and as available. We work to keep it running well, but we do not guarantee that it will always be available, free of errors or uninterrupted, including because of failures at the providers of the AI models and the infrastructure. Keep a copy of the images that matter to you.

12Suspension and termination

You can stop using the service at any time and delete your account in the app itself, under Delete account. Deleting it cancels your plan, if you have one, and cannot be undone. If you made a purchase less than 7 days ago, withdraw from it before deleting your account (6.3).

We may suspend or close an account that breaks these Terms, with notice whenever possible; in serious cases, such as illegal content, without notice. When an account is closed, unused credits and access to asset packs are lost, except where the law guarantees a refund.

13Liability

To the extent the law allows, we are not liable for indirect damages, lost profits or data loss arising from use of the service, nor for decisions made based on the images generated. Nothing in these Terms removes the rights that Brazil's Consumer Protection Code gives you as a consumer.

14Governing law and jurisdiction

These Terms are governed by Brazilian law. Any dispute will be settled in the courts of your place of residence.

15Changes to these Terms

We may update these Terms. When a change is meaningful, we will tell you by your account's email or in the app at least 15 days in advance, and the app will ask you to accept the new version to keep using the service. If you do not agree, you can cancel your plan and delete your account before the new version applies. Price changes follow section 6.5. Previous versions remain published on this page.

16Contact

Questions about these Terms? Write to carolina@studioia.app.